CCPA imposes ₹1 lakh penalty on Shangri-La Eros for levying service charge on restaurant bills
The CCPA has fined Shangri-La Eros in New Delhi Rs 1 lakh over service charges added to restaurant bills at Mister Chai. It ruled that default charges automatically added to bills are unfair trade practice, even when labelled optional. After the hotel renamed the levy, stopped collecting it and offered refunds, the regulator still rejected its defence.
Summary by QSR Wire India. The full story is on the publisher's site.
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Also reported by NDTV