The Taste by Vir Sanghvi: Why restaurants refuse to scrap service charges | Hindustan Times
Restaurants continue to add service charges to bills despite repeated objections from customers, courts and regulators. A Delhi hotel was recently fined for levying one. Many restaurateurs say the charge is optional because diners can ask for it to be removed, while critics say it should be opt-in instead. The column calls opt-out systems unfair.
Summary by QSR Wire India. The full story is on the publisher's site.