Woman ‘forced’ to pay Rs 401 service charge, panel fines Gurugram restaurant Rs 31,000
A Gurugram consumer panel fined a restaurant Rs 31,000 after a woman was forced to pay a Rs 401 service charge.
240 stories in the archive
A Gurugram consumer panel fined a restaurant Rs 31,000 after a woman was forced to pay a Rs 401 service charge.
Nirula's, the fast food chain founded in 1977, aims for 300 outlets within two years, with a push into Tier I cities. After BanyanTree Growth Capital bought it in 2018, the brand grew to 150 outlets in Delhi-NCR and now operates across more than ten states. Mumbai and Hyderabad come next, with a wider pan-India rollout planned.
Rapido's food delivery platform Ownly has launched in Kolkata, adding to its existing presence in Bengaluru and Hyderabad. It runs on a zero-commission model, so restaurants keep the full value of each order, while customers pay menu prices plus delivery charges. Ownly plans to enter Delhi-NCR, Mumbai, Pune, Chennai and Ahmedabad by the end of 2026.
The Rameshwaram Cafe has warned about fake franchise offers and letters of intent circulating in its name. The chain says it grants no franchises through unsolicited letters, third-party agents or payment-based proposals. Genuine talks take place only in person with its chief executive and managing director, so people should avoid paying anyone or sharing financial details with unknown contacts.
Hundo Pizza, a delivery-first brand from Mumbai, has secured Rs 7.5 crore in an initial institutional fundraise led by Titan Capital. The funds will support expansion in Mumbai, a new city and a central kitchen in Andheri East. The brand closed FY26 with Rs 18 crore revenue and targets Rs 60 crore run rate by FY28.
Telangana's food safety wing, TG SAFE, suspended the licences of eight establishments on November 10 and ordered them to halt operations. Inspectors visited 23 cloud kitchens and restaurants in the Core Urban Region, finding poor hygiene, pest infestations and improper food handling. About 700 kg of spoiled food was destroyed, and ten show-cause and five improvement notices followed.
Kolkata chain Chowman plans 39 new outlets by 2029 across Mumbai, Delhi-NCR, Hyderabad and Chennai. Half of a proposed Rs 200 crore private equity raise will fund new restaurants, with the rest going to marketing and central kitchens. The company expects to close the round this financial year, diluting about 20 per cent.
Faasos, owned by Rebel Foods, has launched a Paratha Burger that replaces the bun with layered lachha paratha. The range has six vegetarian and non-vegetarian options in Teriyaki, Chipotle and Hot Garlic flavours. It follows a pilot in Mumbai and NCR and will reach 20 Indian cities by 12 November 2026.
Interest is growing in the two Mexican restaurant formats of Mezcalita and La Taqueria, says Rizwan Amlani, head of brand. Mezcalita recreates a Mexican cantina, while La Taqueria is a modern taquería with more small plates and flavours familiar to Indian diners. Mexican food was seen as a tough category for outlets in India, despite similarities to Indian cooking.
Maharashtra's Food and Drug Administration suspended 43 food business licences and registrations during a Diwali drive on November 6 and 7. Inspectors covered 73 establishments across seven divisions, seizing 17,824 kg of food worth Rs 63.09 lakh. Violations included unhygienic storage, missing pest control and absent food safety records, with Nagpur division recording the most suspensions at 18.
Speciality Restaurants told stock exchanges on 11 November that it opened a new outlet called WALTERS in Borivali West, Mumbai, a day earlier. The filing was made voluntarily, since the company said the launch falls below the materiality bar for listed-company disclosures. No investment figures or revenue forecasts were included, and the outlet serves only the domestic market.
Azure Hospitality, co-founded by Rahul Khanna and Kabir Suri, has launched Jhoom, an all-day dining and bar venue in Chandigarh. Its Art Deco kothi takes cues from grand old mansions in Calcutta and Bombay. The eclectic menu and beverage programme draw on flavours from across India and beyond, with setting, food, drink and music presented as one larger story.
Swiggy's Toing and Rapido's Ownly are chasing budget diners, while Flipkart is building its own food delivery service. The apps aim for meals near ₹100 with no added checkout fees. Toing charges a ₹12 platform fee, against ₹14.99 on the main Swiggy app, and Swiggy's CEO says two in three new users had never ordered food delivery before.
Sizzmo, a dine-in spot serving Himalayan and fusion food, has launched in Panchsheel Park, New Delhi. It marks the India debut of the team behind Momo2Go, which runs over ten outlets in Canada and the US. The menu centres on momos in steamed, fried and jhol styles, alongside noodles, sizzlers, wraps and Nepal-inspired sides such as Piro Aloo.
Rising costs, shifting diners and tougher competition are pushing restaurant owners to rethink how they grow. Operators are weighing ingredient costs, prep time and wastage before keeping dishes, and using sales data to spot high-margin items. Pricing is also being reworked to offer more value without cutting quality. Chefs and founders say profit must sit alongside creativity.
Chef Hari Nayak's contemporary Indian restaurant JHOL opens in New Delhi on November 15, bringing coastal regional cooking to the capital. The Bangkok original, drawing on Konkan, Malabar and Bay of Bengal traditions, has earned Michelin recognition. For the Delhi debut, Nayak has partnered with the partners of Call Me Ten and Backyard Delhi.
Truffello, a 23-seat Italian café and restaurant with indoor and outdoor seating, has opened on Mumbai's Carter Road. Co-founders Kanchan Hiranandani Advani and Devesh Advani pair an Italian-inspired menu with a compact format. Chef Amit runs the kitchen, serving house-made pasta and pizzas made from dough fermented for 24 to 48 hours, with an open kitchen.
KFC India has launched a Korean Dunked range, coating chicken in a gochujang sauce with toasted sesame and umami notes. The flavour is available across more than 1,400 restaurants nationwide. Five existing favourites get the treatment: the Zinger Burger, boneless strips, wings, leg pieces and Hot & Crispy Chicken. It expands the chain's flavoured Dunked lineup.
The Dimsum Room has opened an izakaya-style outlet in Bandra Kurla Complex, Mumbai, beyond its Kala Ghoda flagship. The new outlet pairs the brand's Cantonese dimsum with Japanese-style shared plates, ramen, tempura and skewers, served alongside fresh juices by day and whisky, sake and cocktails by evening. An open kitchen has four stations.
Telangana's food authority, TG SAFE, suspended FSSAI licences of eight Hyderabad cloud kitchens and restaurants after inspections found pest infestation, expired food and contaminated ingredients, ordering them to stop business immediately. Teams inspected 23 outlets on Tuesday, collected 25 samples and discarded about 700 kg of spoiled food. Improvement and show-cause notices followed for other outlets.
Atelier House Hospitality has unveiled The Bareekk Experience at the InterContinental on Mumbai's Marine Drive, a reworked version of Kebab Korner, known as KK. Founded in 1971, it keeps the dishes of Old Delhi, Amritsar and Lahore. The revamp adds a refreshed dining hall, a small bar and a terrace facing the Arabian Sea. Head chef Mayank Kannauji runs the kitchen.
The Frame has opened in Meherchand Market, Lodhi Colony, with its kitchen at the centre of the building. Chef Adhyan Prasher leads a menu blending classical French technique with Italian warmth. Architect Nishit Chadha hand-shaped the facade in clay before reinforcing it, and mosaic walls and a painted ceiling carry a pelican motif through the rooms.